If you need remote help you can call us for remote tech support. Calle 409-283-1051 and then click here. This will download a small file onto your computer that will let us help you over the internet. Please make sure you are connected to the internet and if any boxes pop-up asking for permission to allow this program access to the internet. Please note some versions of McAfee and other antivirus may warn you that this program conatains a PUP (potentially unwanted Program). You can safely allow this program as it will self delete when our session is finished.